{"id":6123,"date":"2025-12-14T09:29:56","date_gmt":"2025-12-14T09:29:56","guid":{"rendered":"https:\/\/umrah-smart.com\/help-contact\/"},"modified":"2026-04-21T10:02:22","modified_gmt":"2026-04-21T10:02:22","slug":"help-contact","status":"publish","type":"page","link":"https:\/\/umrah-smart.com\/en\/help-contact\/","title":{"rendered":"Help &#038; Contact"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_pb_fullwidth_section et_section_regular et_block_section\">\n<section class=\"et_pb_fullwidth_header_0 et_pb_fullwidth_header et_pb_bg_layout_dark et_pb_text_align_left et_pb_module et_flex_module\"><div class=\"et_pb_fullwidth_header_container left\"><div class=\"header-content-container center\"><div class=\"header-content et_flex_module\"><div class=\"et_pb_header_button_wrapper\"><\/div><\/div><\/div><\/div><div class=\"et_pb_fullwidth_header_overlay\"><\/div><div class=\"et_pb_fullwidth_header_scroll\"><\/div><\/section>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\" id=\"helppopup\">\n<div class=\"et_pb_row_0 et_pb_row et_block_row\">\n<div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1>Help &amp; Contact<\/h1>\n<p>\u00a0<\/p>\n<h2>Book a Call<\/h2>\n<p>You are interested in our offer and have questions about planning your trip, about an existing booking, or would like us to create a personalized travel offer for you. In that case, feel free to book an appointment and we will contact you by phone.<\/p>\n<p>\u00a0<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_1 et_pb_row et_block_row\">\n<div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n\n<script>\n  if (typeof hasAmeliaEntitiesApiCall === 'undefined' && ('' === '' && '' !== '1')) {\n    var hasAmeliaEntitiesApiCall = true;\n  }\n  var ameliaShortcodeData = (typeof ameliaShortcodeData === 'undefined') ? [] : ameliaShortcodeData;\n  ameliaShortcodeData.push(\n    {\n      'hasApiCall': (typeof hasAmeliaEntitiesApiCall !== 'undefined') && hasAmeliaEntitiesApiCall,\n      'trigger': '',\n      'trigger_type': '',\n      'triggered_form': 'sbsNew',\n      'in_dialog': '',\n      'show': '',\n      'counter': '1000',\n      'category': '',\n      'service': '',\n      'employee': '',\n      'location': '',\n      'package': '',\n      'layout': '1',\n    }\n  );\n\n  var ameliaShortcodeDataTriggered = (typeof ameliaShortcodeDataTriggered === 'undefined') ? [] : ameliaShortcodeDataTriggered;\n  if (ameliaShortcodeData[ameliaShortcodeData.length - 1].trigger !== '') {\n    if (ameliaShortcodeDataTriggered.filter(a => a.counter === ameliaShortcodeData[ameliaShortcodeData.length - 1].counter).length === 0) {\n      ameliaShortcodeDataTriggered.push(ameliaShortcodeData.pop());\n    } else {\n      ameliaShortcodeData.pop()\n    }\n  }\n  if (typeof hasAmeliaEntitiesApiCall !== 'undefined' && hasAmeliaEntitiesApiCall) {\n    hasAmeliaEntitiesApiCall = false;\n  }\n<\/script>\n\n<div\n  id=\"amelia-v2-booking-1000\"\n  class=\"amelia-v2-booking\"\n >\n    <step-form-wrapper><\/step-form-wrapper><\/div>\n\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_2 et_pb_section et_section_regular et_block_section\" id=\"helppopup\">\n<div class=\"et_pb_row_2 et_pb_row et_block_row\">\n<div class=\"et_pb_column_2 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_1 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h2>Custom Offer for Your Umrah Trip<\/h2>\n<p><\/p>\n<p>Tell us your travel preferences and we will create a personalized offer for your Umrah journey. Simply follow the form step by step:<\/p>\n<p><\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_row_3 et_pb_row et_block_row\">\n<div class=\"et_pb_column_3 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_code_0 et_pb_code et_pb_module\"><div class=\"et_pb_code_inner\"><div data-tf-live=\"01KEGZTMJ0C4C05SS1EXNXDXF1\"><\/div><script src=\"\/\/embed.typeform.com\/next\/embed.js\"><\/script><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_3 et_pb_section et_section_regular et_block_section\" id=\"helppopup\">\n<div class=\"et_pb_row_4 et_pb_row et_block_row\">\n<div class=\"et_pb_column_4 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\">\n<div class=\"et_pb_text_2 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module\"><div class=\"et_pb_text_inner\"><h1>FAQ<\/h1>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_0 et_pb_accordion et_pb_module et_block_module\">\n<div class=\"et_pb_accordion_item_0 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_open et_block_module\"><h5 class=\"et_pb_toggle_title\">Customize and Book this Trip<\/h5><div class=\"et_pb_toggle_content\"><p>Click on \u201cCustomize and Book this trip\u201d to tailor your travel proposal to your preferences. Then select:<\/p>\n<p><\/p>\n<ul>\n<li data-section-id=\"1webxbk\" data-start=\"0\" data-end=\"30\">\n<p data-start=\"2\" data-end=\"30\">Your preferred <strong>travel date<\/strong><\/p>\n<\/li>\n<li data-section-id=\"1webxbk\" data-start=\"0\" data-end=\"30\">\n<p data-start=\"2\" data-end=\"30\">The <strong>number of travelers and rooms<\/strong><\/p>\n<\/li>\n<li data-section-id=\"1f9yhe3\" data-start=\"69\" data-end=\"105\">\n<p data-start=\"71\" data-end=\"105\">Your preferred <strong>departure airport<\/strong><\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n<p>We will then automatically check <strong>availability<\/strong> and <strong>current prices<\/strong> directly in the booking systems of the service providers (e.g. airlines, hotels).<\/p>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_1 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Save your trip and continue later<\/h5><div class=\"et_pb_toggle_content\"><p>Use the link \u201cSign in to save your offer\u201d at the bottom of the price box.<br data-start=\"73\" data-end=\"76\" \/>After entering your name, email address, and a password, you can:<\/p>\n<ul>\n<li data-section-id=\"1nnn4b8\" data-start=\"143\" data-end=\"175\">\n<p data-start=\"145\" data-end=\"175\">Access your trip at any time<\/p>\n<\/li>\n<li data-section-id=\"gl7k1r\" data-start=\"176\" data-end=\"192\">\n<p data-start=\"178\" data-end=\"192\">Make changes<\/p>\n<\/li>\n<li data-section-id=\"1heg7o7\" data-start=\"193\" data-end=\"222\" data-is-last-node=\"\">\n<p data-start=\"195\" data-end=\"222\" data-is-last-node=\"\">Complete your booking later<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_2 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Change your travel date or check alternative dates<\/h5><div class=\"et_pb_toggle_content\"><p>Click on the travel date below the price in the right-hand box to:<\/p>\n<ul>\n<li data-section-id=\"i6u142\" data-start=\"68\" data-end=\"99\">\n<p data-start=\"70\" data-end=\"99\">Change your travel date, or<\/p>\n<\/li>\n<li data-section-id=\"n8opp3\" data-start=\"100\" data-end=\"154\" data-is-last-node=\"\">\n<p data-start=\"102\" data-end=\"154\" data-is-last-node=\"\">Check availability and prices for alternative dates.<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_3 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Manage steps<\/h5><div class=\"et_pb_toggle_content\"><p>Using the \u201cManage my steps\u201d button, you can:<\/p>\n<ul>\n<li data-section-id=\"mwl000\" data-start=\"48\" data-end=\"95\">\n<p data-start=\"50\" data-end=\"95\">Change the duration of your stay at a hotel<\/p>\n<\/li>\n<li data-section-id=\"qn7xay\" data-start=\"96\" data-end=\"132\">\n<p data-start=\"98\" data-end=\"132\">Adjust the location of a segment<\/p>\n<\/li>\n<li data-section-id=\"dsivh9\" data-start=\"133\" data-end=\"157\" data-is-last-node=\"\">\n<p data-start=\"135\" data-end=\"157\" data-is-last-node=\"\">Add or delete segments<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div>\n\n<div class=\"et_pb_accordion_item_4 et_pb_accordion_item et_pb_toggle et_pb_module et_pb_toggle_close et_block_module\"><h5 class=\"et_pb_toggle_title\">Add a module<\/h5><div class=\"et_pb_toggle_content\"><div class=\"flex flex-col text-sm pb-25\">\n<section class=\"text-token-text-primary w-full focus:outline-none [--shadow-height:45px] has-data-writing-block:pointer-events-none has-data-writing-block:-mt-(--shadow-height) has-data-writing-block:pt-(--shadow-height) [&amp;:has([data-writing-block])&gt;*]:pointer-events-auto scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-WEB:e83c6a15-e98a-4e4e-87f6-027e5ced06fb-68\" data-testid=\"conversation-turn-64\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\/main:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\/main:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] @w-lg\/main:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex max-w-full flex-col gap-4 grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&amp;]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"08262ea4-4412-46c8-b2dc-0d1ad1b4b4ef\" data-message-model-slug=\"gpt-5-3\" data-turn-start-message=\"true\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden\">\n<div class=\"markdown prose dark:prose-invert w-full wrap-break-word light markdown-new-styling\">\n<p data-start=\"0\" data-end=\"172\" data-is-last-node=\"\" data-is-only-node=\"\">Add additional components for a specific travel date using the \u201cAdd another component\u201d selection box.<br data-start=\"101\" data-end=\"104\" \/>Alternatively, you can use the \u201c+\u201d button below the respective date.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6123","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized 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