{"id":2779,"date":"2025-09-30T13:34:55","date_gmt":"2025-09-30T13:34:55","guid":{"rendered":"https:\/\/umrah-smart.com\/about-us\/"},"modified":"2026-03-24T10:07:11","modified_gmt":"2026-03-24T10:07:11","slug":"about-us","status":"publish","type":"page","link":"https:\/\/umrah-smart.com\/en\/about-us\/","title":{"rendered":"About Us"},"content":{"rendered":"
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About Us<\/h1>\n

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Who we are:<\/span><\/strong><\/p>\n

We are Umrah Smart<\/strong> \u2013 your Online Specialist for Tailor-Made Umrah Journeys.<\/span><\/p>\n

We combine decades of expertise in the travel industry with digital competence.<\/strong> Our professional career led us to Jeddah, Saudi Arabia \u2013 the gateway to Makkah<\/strong> \u2013 for three years. There, we gained in-depth knowledge of the country, its people, and culture, forged valuable friendships, and laid the foundation for Umrah Smart.<\/p>\n

On our digital channels, you can individually plan and book your Umrah journey<\/strong> \u2013 fairly, transparently, and with the aim of providing you with an unforgettable experience.<\/p>\n

Furthermore, you will have the opportunity to flexibly extend your trip:<\/strong> whether with a few days of relaxation by the Red Sea, visits to first-class sporting events, a detour to Dubai, or a complete tour through the Middle East.<\/p>\n

In doing so, you enjoy the full<\/strong> protection of a package tour <\/strong>in accordance with package travel law and the EU Package Travel Directive<\/strong>. We know of no other Umrah travel provider on the market with a comparable offer.<\/p>\n

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What we offer you<\/strong><\/h2>\n<\/div><\/div>\n\n

Your Umrah \u2013 individually planned, securely booked, carried out worry-free<\/strong><\/h3>\n

With our modern booking portal, you can fully customize your Umrah journey<\/strong> and book it conveniently online \u2013 flexible, transparent, and legally secure.<\/p>\n

Modern booking portal with direct connections to all service providers<\/strong><\/p>\n

Our booking system is directly connected to all relevant service providers.<\/strong> These include:<\/p>\n

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  • International airlines<\/strong> (Economy Class & Business Class)<\/li>\n
  • Hotels<\/strong> in Makkah, Madinah, and other travel destinations<\/li>\n
  • Transport service providers<\/strong> such as taxis, private transfers, limousine services, or buses<\/li>\n
  • Haramain High Speed Train<\/strong>, especially for the Makkah \u2013 Madinah<\/strong> route<\/li>\n
  • Providers of local activities and additional services<\/strong><\/li>\n<\/ul>\n

    This means for you: real-time availability, transparent prices, and instant confirmations<\/strong>.<\/p>\n<\/div><\/div>\n\n

    Your Umrah \u2013 as individual as your needs<\/strong><\/h3>\n

    An individually designed Umrah journey means that you are in full control of every detail<\/strong>. You can flexibly choose and customize, among other things:<\/p>\n

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    • Travel date<\/strong><\/li>\n
    • Duration of stay<\/strong> at each stage of your journey<\/li>\n
    • Flights<\/strong> by airline, flight times, and flight duration (Economy Class or Business Class)<\/li>\n
    • Hotels<\/strong> including room category and meals<\/li>\n
    • Transfers <\/strong>from the airport to the hotel and vice versa, between individual travel destinations (e.g., between Makkah and Madinah)<\/li>\n
    • Train journeys with the Haramain High Speed Train <\/strong>(Economy Class or Business Class)<\/li>\n
    • Local activities and additional services<\/strong><\/li>\n<\/ul>\n

      This allows you to create an Umrah journey that perfectly matches your schedule, personal preferences, and comfort requirements.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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      Risk-free booking <\/b><\/h2>\n<\/div><\/div>\n\n

      Full security through EU package travel law<\/strong><\/h3>\n

      Despite the individual customization, your journey is fully covered by EU package travel regulations. This ensures you benefit from the highest level of protection:<\/p>\n

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      • The tour operator is liable<\/strong> for the proper execution of the entire trip<\/li>\n
      • If, for example, a flight is canceled or a hotel is overbooked, the operator will take care of equivalent alternatives<\/strong><\/li>\n
      • If no solution is possible, you can withdraw from the contract <\/strong>and receive a full refund of all payments already made<\/strong><\/li>\n
      • In the event of the operator's insolvency<\/strong>, the legally required insolvency insurance<\/strong> applies<\/li>\n<\/ul>\n

        Upon payment of your deposit, you will of course receive a valid security certificate in accordance with the EU Package Travel Directive.<\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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        Important note for all Umrah travelers<\/strong><\/h3>\n

        Regardless of which provider you book with, you should always make sure to receive a valid certificate of security with your deposit. Unfortunately, many providers \u2013 despite being legally required to do so \u2013 do not provide one.<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n

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        No risk from group tours or uncertain execution<\/strong><\/h3>\n

        Many Umrah trips are offered as group tours<\/strong> that only take place if a minimum number of participants<\/strong> is reached. Often, a high deposit is required<\/strong> at the time of registration, even though it is not yet certain whether the trip will take place at all.<\/p>\n

        With us, it's different:<\/strong><\/h3>\n
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          As soon as you book and the deposit is due, all travel components are bindingly booked with the respective service providers<\/strong><\/p>\n<\/li>\n

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          You will immediately receive your booking confirmations and the certificate of security<\/strong><\/p>\n<\/li>\n

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          Your trip will take place regardless of the number of participants<\/strong><\/p>\n<\/li>\n<\/ul>\n

          This allows you to concentrate fully on your spiritual preparation \u2013 without any uncertainties.<\/strong><\/p>\n<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2779","page","type-page","status-publish","hentry"],"yoast_head":"\nWe are Umrah Smart - your online platform for Umrah travel<\/title>\n<meta name=\"description\" content=\"Find out who we are and what we do. 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